We ordered a PC that should have arrived in 1 or 2 days but never arrived. We contacted Lenovo who told us the courier had been trying to deliver but couldn't find the address. We contacted the courier who said they couldn't find the address. Later the courier told us that they had actually found the address and it was delivered it days ago. Delivered where?
We have been calling the courier and Lenovo to try and sort this out. The courier said they will come to see us yesterday and they didn't show up or call. It has been up to us to keep calling around repeatedly. This is unacceptable.
We will ask the credit card company to charge back the payment and buy from somewhere else.
We ordered a PC that should have arrived in 1 or 2 days but never arrived. We contacted Lenovo who told us the courier had been trying to deliver but couldn't find the address. We contacted the courier who said they couldn't find the address. Later the courier told us that they had actually found the address and it was delivered it days ago. Delivered where?
We have been calling the courier and Lenovo to try and sort this out. The courier said they will come to see us yesterday and they didn't show up or call. It has been up to us to keep calling around repeatedly. This is unacceptable.
We will ask the credit card company to charge back the payment and buy from somewhere else.
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Respuesta de tiendalenovo.es
25 may 2023
Estimado cliente :
Lamentamos la incidencia ocurrida con la entrega de su pedido, y esperamos que comprenda que el error fué del operador logístico que se equivocó de destinatario al momento de la entrega y no nuestro.
Esperamos que nuestra solución al problema (recogida del producto en su domicilio y abono inmediato del importe completo del pedido) haya cumplido sus espectativas, y quedamos a su disposición para lo que necesite.
Saludos cordiales y que finalice muy bien la jornada.
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Dear customer :
We regret the incident that occurred with the delivery of your order, and we hope you understand that the error was made by the logistics operator who made the wrong addressee at the time of delivery and not ours.
We hope that our solution to the problem (collection of the product at your home and immediate payment of the full amount of the order) has met your expectations, and we remain at your disposal for whatever you need.
Cordial greetings and best regards.
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