biciclasica.comValoraciones

It's been just over a month since I purchased this bike, and I've consistently had issues with both bike quality and quality of customer service. I've tried to resolve this internally, but it's gotten to the point where I want to make future customers aware of the problems I've experienced. I bought a b-stock bike which was supposed to be 'like new.' In the past month, I've brought it to the bike shop to get fixed twice—the first time, the derailleur snapped in two when I was downshifting and damaged other parts of the bike, and; the second time, the spokes had come fully loose on the front wheel. I struggled to get responsive support until I reached out to the CEO (who was extremely helpful—thank you). For the first incident, they sent me new parts and promised to reimburse the cost. I have yet to be reimbursed. They just sent me a copy of the reimbursement, which was sent to someone else, whose name I'm not familiar with, and to an account that is not mine. I don't even have a PayPal account. With the second incident, I paid out of pocket an additional 45 euros. While the bike itself has good quality components, the quality assurance is poor, and the customer service is disorganized. I've purchased a multitude of bikes in my life (in person and online), and this has been the only one I've regretted buying to date. It's been a major stressor as well because I use it as my main mode of transportation, and it's felt like I've spent more time in the shop with it than using it. I would like to see this company succeed, but some major improvements need to happen first.